Oh goodness, it’s happened again. Another “remember when” moment. This time — well, actually, it’s been a couple of time recently — it happened in medical waiting rooms.
It’s bad enough that most of us have to wait for doctors (of all kinds) that are over-booked. Frankly, though, if a doc is willing to take more than the seven minutes they’re allotted by insurance companies to help someone before me, that’s okay: There’s going to come a day when I need an extra ten, or however many, minutes, so I try to be a patient patient. After all, karma can be a b**ch.
But, more and more, the wait begins during the check-in process. In addition to some offices being understaffed, there are an increasing number of folks who seem to forget who the customer is. It makes me crazy (my friends might say crazier) when I can’t get checked in because some of the desk folks are catching up on their weekends: “omigod, I was so wasted” or “can you believe he said that to her?”. My first thought is that ‘service sure isn’t what it used to be’ (dad, is that you?) and then, in some cases, ‘we don’t need to hear about your questionable behavior’ (mom? hello?). Of course, the final thought is always the same — “oh no! I am getting old and turning into my parents.”
After a little more thought, and/or some distance from the offending desk staff, I think that it’s not so bad to be like my parents … or any number of our boomer parents, probably. They raised kids, had and kept up a house, held jobs in which they were well-regarded for their service and work ethic. So, what’s happened to ‘kids today’ (often said with a shake of the head). Didn’t we (and our peers and parents) teach them well? Is it all of the social media — which, don’t get me wrong, I use regularly — somehow diluting what they learn, especially the human aspects like treating others the way we want to be treated … including everything from making a customer a priority over your personal life to showing up for your shifts so that your peers aren’t slammed?
Or, is it like I first thought? That I’m just getting old? If so, bring it on. It’s certainly a more pleasant thought than that things are spiraling out of control for the worse, right?